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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will open. It includes comprehensive information about all the operations that you can carry out on the page in question. Each popup appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide assortment of educational video clips clarifying how to use our Control Panel. They're meant for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive FAQ section, which comprises questions asked by real individuals and offers real solutions. We constantly update our Frequently Asked Questions database with new articles in order to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our excellent team of tech support engineers available 24x7 and ready to assist you with any issue. Each support ticket you submit will be replied to within 60 minutes (the average ticket response time being just twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 234742

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com